**Your Booking**
The booking will be registered under the Cardholder's name/or name of the person booking. Your tickets are non-transferrable and are valid for the date and time booked only.

**Rebooking**
If you are not able to travel or take your tour due to illness or Severe Weather Warnings we will be happy to rebook your tour tickets for a later date. Please note we require 48 hours notice and notification by email to officialtours@experienceoxfordshire.org

**Lateness**
Unfortunately we are not able to accommodate latecomers due to not being able to contact the Guide once the tour has departed. No refunds can be offered in the case of missing the tour.

**Cancellations and Refunds**
If you need to cancel please let us know by email on officialtours@experienceoxfordshire.org – Cancellations at least 48 hours prior to your tour will be refunded in full.

**Weather**
Tours go ahead whatever the weather – unless there are Severe Weather Warnings in place which affect the Guide's ability to lead or customers' ability to attend. Please come suitably dressed and wear comfortable footwear.

**Assistance Dogs**
Assistance Dogs are welcome on all tours, however no other pets are allowed.