For all bookings of day tours, a minimum of 24 hours' notice prior to your scheduled departure is required in order to receive a full refund. If a cancellation is made with less than 24 hours notice, no refund is given.

For all bookings of multi-day and custom private tours, a minimum of 72 hours' notice prior to your scheduled departure is required in order to receive a full refund. If a cancellation is made with less than 72 hours' notice, no refund is given*

*Note that in the event the client requests a refund for any reason, Tour Desk reserves the right to charge a 3% administration fee to cover costs incurred.

Cancellation and refund requests need to be sent in writing to info@tourdesk.io