The policy applies to all group and private tours listed and booked through letzgocitytours.com or with a LetzGo City Tours representative, and on a per tour basis.


**For Group Tours & Activities – for bookings with 4 people or less**

- Cancellations received greater than 24 hours prior to tour commencement are fully refundable.
- Cancellations received within 24 hours of tour commencement are non-refundable.
- All amendment requests are subject to availability and price changes.
- Amendment requests received within 24 hours of departure are at the discretion of LetzGo City Tours, and may be subject to a change fee of up to 50%.


**For Group Tours & Activities – for bookings with 5 to 9 people**

- Cancellations received greater than 72 hours prior to tour commencement are fully refundable.
- Cancellations received within 72 hours of tour commencement are non-refundable.
- All amendment requests are subject to availability and price changes.
- Amendment requests received within 72 hours of departure are at the discretion of LetzGo City Tours, and may be subject to a change fee of up to 50%.


**For Group Tours with more than 10 people**

- All sales are final.


**For All Private Tours & Activities**

- All sales are final.


**Late Arrivals, No Shows, Flight Delays/Cancellations**
Late arrivals and no shows are non-refundable.

If you miss your tour due to flight cancellation or travel disruption, please contact your airline and/or travel insurance provider.


**Refunds on Unused Services**
All tours are sold as an entire package; as such there will be no offers of partial refunds for portions of a service that a guest has decided not to utilize. If a guest has pre-purchased tickets to any sites visited, or tours or site visits similar to the tour booked from an outside vendor, the company is not responsible/liable for the reimbursement or prorating of any such fees.)"