Refunds, cancellation, and rebooking for Regular Tours (does not apply to Private Tours)
a) For products acquired through our website:
In the case of participants' cancellation, the following refunds policy applies:
Within 48h prior to tour date = 100% non-refundable
Until 48 hours prior to tour date = 50% non-refundable

When possible, we will rebook the tour. Tours can be rebooked within 1 month from the date of the first reservation, but the rebooking will be always dependant on our availability. We are not responsible for loss in case rebooking is not possible.

b) Refunds, cancellation and rebooking policies for Private Tours are tailored, and do not apply to Regular Tours.
Standard Private tour Cancellation policy:
- up to 15 days prior to tour start, 15% not refundable
- from 14 days to 48h prior to tour start, 50% not refundable
- within 48h prior to the tour or same day cancellations, 100% not refundable

Specific policies may apply depending on the customization of the tours. We will inform you of all conditions prior to any payment. We reserve the right to cancel a tour every time we consider there are not the adequate conditions, such as harsh weather conditions, events or other circumstances that jeopardize the tour's quality or the participants' safety.

Tours acquired through Viator, TripAdvisor, GetYourGuide or other platforms or agencies, will be subject to the conditions informed by such agencies.